People & Leadership
Frontline Work Design
How can frontline roles, workloads, priorities, tools and support be designed so people can perform reliably?
This Circle brings together members designing frontline roles, workload, priorities, communication, tools and local support so work can be performed reliably.
Often Related To:
HR operations · Employee experience · Organisation and work design · Store, warehouse, field and customer-service operations · Frontline technology · Operational excellence
Decision Area
Frontline Work Design & Support
369DI Playbook
Designing Frontline Work People Can Perform Reliably >
The Second Effect